Refund policy
RETURN & REFUND POLICY
The InkSmith Forge LLC
At The InkSmith Forge LLC, many of our products are made-to-order. This means an item may be produced specifically after a customer places an order. Because of that, we do not accept returns, exchanges, or refunds for buyer’s remorse, incorrect size selection, change of mind, accidental orders, or delays caused by the customer not reviewing the product details before purchase.
Customers must contact The InkSmith Forge LLC within 10 business days of delivery if there is a problem with an order.
Return or refund requests made after 10 business days from delivery may be denied.
Eligible issues may include:
Misprinted items
Manufacturing defects
Damaged items received
Wrong item received
Incorrect product sent
Production-related errors
To request help with an eligible order issue, contact us at:
Please include:
Your full name
Order number
A clear description of the issue
Clear photos of the item
Photos of the packaging, if the item arrived damaged
Photo evidence may be required before any refund, replacement, or return approval is issued.
The InkSmith Forge LLC reserves the right to review each request before approving a refund, replacement, or return. Submitting a request does not guarantee approval.
Items must be unused, unwashed, unworn, and in the condition received unless the issue is a manufacturing defect, misprint, wrong item, or shipping damage.
Because many products are made-to-order, we do not accept returns for:
Buyer’s remorse
Customer changed their mind
Customer ordered the wrong size
Customer ordered the wrong color
Customer entered the wrong shipping address
Customer failed to read the product description
Customer failed to review the return policy
Customer no longer wants the item
Customer opened the package after the return window expired
Shipping charges are generally non-refundable unless the issue was caused by The InkSmith Forge LLC or one of our production partners.
If a return is approved, customers may be responsible for return shipping unless the return is due to a verified production error, damaged item, wrong item, or other approved business-side issue.
Refunds, when approved, will be issued to the original payment method. Processing times may vary depending on the customer’s bank, card issuer, or payment provider.
The InkSmith Forge LLC may offer a replacement instead of a refund when appropriate.
We reserve the right to deny any return, refund, or replacement request that appears fraudulent, incomplete, abusive, outside the 10-business-day window, or not supported by sufficient evidence.
By placing an order with The InkSmith Forge LLC, the customer agrees to this Return & Refund Policy.
Contact:
The InkSmith Forge LLC